How to create a DxDiag file

Last Updated: Apr 07, 2016 02:43PM HKT
In order to better assist with technical issue troubleshooting, we may sometimes require more detailed information about your PC
For PC this information can be exported to two files, often referred to as MsInfo and DxDiag
Note: These files do not contain any personal information, but important technical information about your computer that helps us with troubleshooting.
Creating DxDiag file
1. Hold the Windows key and press the R key on your keyboard to launch the Run tool
2. In the text box, type in DxDiag and click Ok
You may be asked whether you want to check if your drivers are digitally signed, click No
3. The Direct X Diagnostic Tool will appear on the screen, wait for the green bar in the bottom left hand corner to fully load; this may take a few minutes
4. Click on Save All Information
5. When asked where to save the file, click on the drop-down box next to Save in and select Desktop
6. In the File Name box at the bottom, the name dxdiag.txt should appear. Click Ok to save the file
7. Click the Exit to close the Direct X Diagnostic Tool.
8. You should find a file on your desktop called dxdiag or dxdiag.txt.

Contact Us

Thank you for visiting our support center.

You can contact us by clicking the chat icon on the lower-right corner of this page.

We are available during the hours shown below.

Support working hours:

00:00 - 09:00 & 13:00 - 24:00 UTC + 8 Monday to Friday