Guide to the new Support Desk

Last Updated: Nov 27, 2015 03:27PM HKT
Welcome to XSplt's new Support Desk! If you are wondering where the old forum is, you can read about why is has been replaced here. Aside from providing more security for our users, our Support Desk is a new way to interact with the XSplit support staff.

1. The search bar

Our new search bar is powered by an ever growing knowledge base system and is quicker and more efficient than ever before in getting you the information you're looking for.

2. Articles

Rather than the traditional forums and sub-forums, users will now be able to browse through various articles and topics written by our support staff. 

3. Questions

Instead of the traditional forum posts, you can now post questions to our support staff using the "Product Support" option under the "Contact Us" section. Questions can also be opened up to the XSplit community.

4. Case Tracking

Now whenever you submit a question or open a ticket with our licensing team, you can now track the status of your case. Simply visit our support center, login and click on "My Cases" in the top right corner.

5. Product Support and License Support 

Product support is where you can post questions about our products and get answers directly from our support team and the XSplit community. License support is where you can contact our support team about issues such as billing, refunds, etc.

6. Future Features

We plan to incorporate more features in our support system soon such as support via social media and live chat. Stay tuned!

Contact Us

Thank you for visiting our support center.

You can contact us by clicking the chat icon on the lower-right corner of this page.

We are available during the hours shown below.

Support working hours:

00:00 - 09:00 & 13:00 - 24:00 UTC + 8 Monday to Friday