ADVANCED TROUBLESHOOTING

  • Elgato HD60 S Card is Coming up as Camera not reconiseable in X-Split

    Hi X-Split after updating to the latest build on Windows 10. my X-Split is coming up with an error with a big ...

    6 Agent Answers 6 Community Answers Jun 12, 2017 03:21PM HKT
  • Black Screen Capture

    I've already tried the space and enablere2 but there's no option where I can disable the optimizer. ...

    1 Agent Answer 0 Community Answers Jun 10, 2017 05:12AM HKT
  • Software is choppy even when I'm just looking at my local webcam ...

    So basically I love this software. I much prefer it over OBS for the features it has. However, It is extremely...

    1 Agent Answer 0 Community Answers Jun 09, 2017 01:08PM HKT
  • Capture Card Recognition

    Hi, I own an Aorus X5 laptop (1st Gen) which has a built in AVerMedia CM311B HD Capture Device which came ...

    4 Agent Answers 1 Community Answer Jun 08, 2017 10:58PM HKT
  • Stuttering of Some Kind

    Hi: When broadcasting over the past many months, i've been getting a "stuttering" issue. My ...

    1 Agent Answer 0 Community Answers Jun 08, 2017 10:57AM HKT
  • cant remove from my comp

    I want to erase this thing from my comp ever bloody company out there keeps trying to give me this crap and i ...

    1 Agent Answer 0 Community Answers Jun 07, 2017 08:37AM HKT
  • I can't stream facebook

    Status program show i am broadcasting but not show up on facebook and it delete my stream but another comput...

    1 Agent Answer 0 Community Answers Jun 06, 2017 10:15PM HKT
  • Upload Drops to 100Kbps 2 mins at a time

    Hey Guys, I've been experiencing random upload drops. I have tested this, and it is Xsplit (Or somethi...

    5 Agent Answers 5 Community Answers Jun 06, 2017 10:05PM HKT
  • Suddenly not Recognizing Elgato Game Capture Device

    Hello there, After being on stream hiatus for a couple weeks, I came back only to find my Xsplit Broadcaste...

    3 Agent Answers 1 Community Answer Jun 06, 2017 09:35AM HKT
  • Xsplit Dropping

    Already checked with my internet provider who states I have not gone offline at all using their logs. Yesterd...

    2 Agent Answers 2 Community Answers Jun 03, 2017 09:03AM HKT

Contact Us

Thank you for visiting our support center.

You can contact us by clicking the chat icon on the lower-right corner of this page.

We are available during the hours shown below.

Support working hours:

00:00 - 09:00 & 13:00 - 24:00 UTC + 8 Monday to Friday