This issue is due to some OS files which have been mysteriously unregistered. For example quartz.dll, qedit.dll, devenum.dll are core OS dll's which are present in C:\Windows\System32 and/or C:\Windows\Syswow64 (or wherever you have windows installed) and they must always be registered. These may been unregistered by malware or another program which mistakenly uninstalled the said core files.
To resolve the issue please do the follow steps.
- Download regfix.bat and place anywhere on your hard drive
- Right click and select "run as administrator"
- If smart screen pop’s up for protection, then press “more info” and select “run anyway”
- Windows will now run a repair to check for replaced files
After completion of repair some commands are run to register the files mentioned above so you will see 3 prompts (on win 32bit) or 6 prompts (on win 64 bit) that pops up and you must press ‘ok for each of these message prompts. So try not to minimize the console so you don’t miss the prompts.
If you have any questions or run into any issues with this process please contact us here.