|In order to better assist with technical issue troubleshooting, we may sometimes require more detailed information about your PC|
|For PC this information can be exported to two files, often referred to as MsInfo and DxDiag|
|Note: These files do not contain any personal information, but important technical information about your computer that helps us with troubleshooting.|
|Creating DxDiag file|
|1. Hold the Windows key and press the R key on your keyboard to launch the Run tool|
|2. In the text box, type in DxDiag and click Ok|
|You may be asked whether you want to check if your drivers are digitally signed, click No|
|3. The Direct X Diagnostic Tool will appear on the screen, wait for the green bar in the bottom left hand corner to fully load; this may take a few minutes|
|4. Click on Save All Information|
|5. When asked where to save the file, click on the drop-down box next to Save in and select Desktop|
|6. In the File Name box at the bottom, the name dxdiag.txt should appear. Click Ok to save the file|
|7. Click the Exit to close the Direct X Diagnostic Tool.|
|8. You should find a file on your desktop called dxdiag or dxdiag.txt.|
How to create a DxDiag file
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